Medscope has developed a MRM associated widget that can be configured to alert GPs if a patient meets their criteria for recommending an HMR, and automatically load the referral into the accredited pharmacist's active MRM account* - in real time when the patient is in the GP's consultation room.

HMRAlert has shown to dramatically increase the number of HMR referrals issued by GPs. It reminds GPs about HMRs when the patient is in the consultancy room. This enables the GP to discuss the benefits of HMRs with the patient, gain patient consent and issue the eReferral directly to the accredited pharmacist - on the spot.

Costs and Charges

Medscope charges the clinic $5.00 for every alert that gets converted to a referral. This represents less than 4% of the GP's Medicare rebate of $154.80.

*The pharmacist's MRM account must have available credits to receive the HMRAlert eReferrals.

Supported Clinical Systems

  • Best Practice Software versions 1.7 to 1.8+
  • Medical Director versions 3.11 to 3.16

Implementing HMRAlert

To install HMRAlert at a clinic, the pharmacist needs to:
  • Gain the cooperation and commitment of the clinic's practice manager and GPs.
  • Have the practice manager sign the terms and conditions on behalf of the clinic.
  • Have the clinic's I.T personnel complete the Clinic information form. This form is required by Medscope's support staff to plan the installation of HMRAlert at the clinic.
Call Medscope support on 03 6223 8822 or email for more information.

Installing HMRAlert

HMRAlert is installed by the GP's I.T support consultants, with Medscope's support. To install:
  • Download the installation pdf instructions.
  • Download the install msi file.
  • Contact Medscope by email (or ph: 03 6223 8822) to register the clinic. We will issue ID and password for the installer.
  • The installer will require access to the clinic's hic.psi store and its password. Required for PKI encryption.
  • The installer needs to be run under the domain's administrator account so it can login to the clinic SQL server using network administrator authentication.

HMRAlert Setup and instructional guide for GPs

After HMRAlert is installed by I.T, the GP must setup HMRAlert to activate it. Setup involves the GP telling HMRAlert what their clinical system account is (picked from a list). Instruction videos for setting up (and using) HMRAlert are accessible from the links below.
HMRAlert videos  

HMRAlert videos for GPs

HMRAlert - Instruction video for GPs. Set-up and using HMRAlert (9 min)  [download video]

HMRAlert - Configuring alert criteria (7 min)


Managing HMRAlert

Medscope sends weekly reports to the pharmacist that measures the HMR referral performance of the clinic. The report documents the number of alerts fired by HMRAlert and the number of alerts converted to referrals.

The report enables the pharmacist to work with the clinic practice manager to ensure the benefits of HMRs are realised.

More Information

AusPharm article  

HMRAlert project overview

HMRAlert project overview that provides some technical details of how the application works. If you are planning to install HMRAlert, this document should be provided to the GP clinic's I.T support personnel.
AusPharm article  

GP Clinic Terms and Conditions

This is the terms and conditions under which Medscope provides HMRAlert to GP clinics. We ask pharmacists to ensure that the clinic agrees and signs the terms and conditions before HMRAlert is implemented.
Changing default HMRAlert pharmacist  

Changing HMRAlert receiving pharmacist.

Pictorial instructions on how a GP can send a HMRAlert eReferral to a pharmacist other than the default pharmacist.
Reconnecting to clinical system  

Reconnecting HMRAlert to the clinical system.

It is possible that after a clinical system software upgrade, HMRAlert may need to be re-connected to the system database. These instructions demonstrate how to perform this operation.