Business development

Developing an HMR System for Your GP Practices

While most GPs agree that HMRs are beneficial from both a clinical and financial point of view, the logistics and difficulty of generating referrals and management plans often overwhelms GPs. Consequently, HMR referral rates are lower than they could be. Most GP practices have an ad-hoc approach to HMRs and would benefit from implementing a systematic approach to HMRs. If you solve the practice's logistic issues, you will build a relationship with the practice. *** Please note that some of these documents are large and may first appear as a blank document. Allow a few minutes for the contents to load


		What do GPs think about HMRs and what can we do about it? (1.2Mb) Kristie Weir is a public health researcher at the Sydney Health Literacy Lab. Kristie kindly allowed us to list the slides from her recent ConPharm presentation, which gives an insight to HMRs from the GP's perspective.

		Webinar presentation: Developing an HMR System for Your GP Practices (4Mb) Copy of Webinar presentation held on 29th August 2012: Dr Peter Tenni discusses and demonstrates various HMR business development techniques for MMR service providers looking to implement a HMR system for their GPs.

		Pharmacist Initiated Requests (PIRs) (1.7Mb) The HMR process can be streamlined significantly if the pharmacist is able to identify, explain and gain consent (at the point of dispense) on behalf of the GP. Once consent is gained the pharmacist is able to (through MRM) print a request for referral for the GP. The request and signed patient consent form can be sent to the GP for sign-off.

		Summary: Key points to take away (0.25Mb) Summary of the key points of the business development webinar on Developing an HMR System for Your GP Practices.

		About HMRAlert Link to HMRAlert information on Medscope's web site, including demonstration video, installer download and installation instructions.

GP HMR Information Pack

With the onset of Direct Referrals many pharmacies and pharmacists are positioning themselves to leverage the business opportunities available from direct referrals by creating strong relationships with practice managers and illustrating the benefits of HMRs to both patient and clinic. The material compiled by Medscope will assist you in this process.


		GP HMR Information Pack Brief (0.3Mb) Medscope has compiled an HMR GP information pack to assist accredited pharmacists in promoting the benefits of Home Medication Reviews to their GP clinics.

		GP HMR Information Pack Appendices (1.3Mb) This document contains the supporting appendices referred to in the brief document above. *Please note the rebates quoted in the Appendices* are out of date.** Refer to the GP HMR Information Pack Brief document above for the latest MBS rebates.

Templates and supporting documentation

		HMR Consumer Brochure (0.6Mb) This generic brochure has been made available by The Pharmacy Guild of Australia for accredited pharmacists to market their services to patients. A spot exists on the first page to place your own logo and contact details.

		Blank PPA Patient Privacy Form (0.01Mb) Download a blank patient privacy form.

		Practice Nurse Consent template (0.01Mb) Patient consent template for nurse undertaking a patient health assessment. Practice nurse identifies HMR candidate.

		GP patient consent template (0.01Mb) The GP patient consent form can be used to assist GPs inform patients about the HMR process. It is best used in conjunction with HMRAlert. The form assists the GP to follow the HMR guidelines by ensuring the patient understands (among other things) that they can choose their preferred accredited pharmacist and that they understand that HMR interviews are best conducted at the patient's home. The form can be downloaded and edited to include the clinic's and your details (including logos). Medscope recommends having these forms professionally (colour) printed and providing them to the GPs to assist in the HMR process.

		Patient consent template (0.01Mb) The patient consent form is available (and automatically pre-populated) in MRM for Pharmacy Initiated Requests (P.I.Rs). The HMR process can be streamlined significantly if the pharmacist is able to explain and gain consent (at the point of dispense) on behalf of the GP. Once consent is gained the pharmacist is able to (through MRM) print a request for referral for the GP. The request and signed patient consent form can be sent to the GP for sign-off.

		Practice manager meeting template (0.01Mb) Holding monthly meetings with the clinic's practice manager is one of the best ways to manage the relationship. Use the meetings to review the practice's HMR statistics, identify and solve barriers and assist the practice staff to schedule the patient follow up GP appointment. The meetings are also a good opportunity to get feedback on your performance.